Employee Helpdesk Software
Support that feels personal,
resolutions that move fast
Organize employee queries, assign the right people, and keep IT, HR, and employees perfectly in sync.
INTERNAL SUPPORT TICKETS
Empower your team to find solutions quickly
With just 3 clicks, employees can raise questions, requests, or concerns—and track them every step of the way. Keka’s self-serve platform puts the power in their hands, letting them reopen tickets when needed and rate their experience.
SLAS AND CATEGORIES
Prioritize critical requests, resolve what matters most
Keep things moving with clear categories and SLAs. Use Keka’s pre-built categories or create your own to label requests, and make sure the right people are tackling urgent issues first.
INTEGRATED HELPDESK
From request to resolution—
all in one place
Handle every step of the support journey within Keka. Use the internal messaging board to keep everyone—from IT to HR—on the same page. Track progress, share updates, and close the loop.
HELPDESK REPORTS
Speed up resolutions with smart insights
Unlock detailed reports on response times, resolutions, and escalations. Spot bottlenecks, take action, and fine-tune your processes to keep support running smoothly—and your
people happy.
Discover why fast-growing companies are making the switch for a sharper, more intelligent Payroll, HR, and Project experience.